How can I get my 12-word Backup Phrase?
Go to the sidebar Backup wallet. You will see 12 words one by one. Write a copy of each of these words carefully. You will then be required to retype all 12 words in the same order they appeared in to check the status and completeness of your backup. Store your copy of these 12 words (mnemonic) in a very safe and secure place, and never give it to anyone you don’t want to have access to your funds.
Never switch your wallet without having a Backup. The only way to get access to your funds is through your 12-word Backup Phrase.
Before submitting a support request please carefully read these existing answers on frequently asked questions.
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