Why do I need to pass the KYC?
This is a requirement from our USD payment provider, Simplex. As things stand with cryptocurrency regulations today, whenever you buy digital currencies with fiat money (USD, Euro, etc) you have to prove your identity. This is done to prevent fraud, money laundering, and also for your safety, to make sure that nobody uses your credit card to make a purchase.
Before submitting a support request please carefully read these existing answers on frequently asked questions.
Drop us a line at firstname.lastname@example.org