Why can I not log in?

There are several reasons for this problem:

  • 1. You forgot your password and tried to enter the wrong one. Recover your account with your mnemonic phrase. And then change the password.
  • 2. You tried to log in with your email address instead of your Wallet ID. Enter your correct Wallet ID that you received when registering.

Before submitting a support request please carefully read these existing answers on frequently asked questions.

Drop us a line at hello@lumiwallet.com