Why can I not exchange tokens?
Lumi allows you to exchange any token supported both by Lumi and Changelly. There are several reasons why you cannot exchange tokens.
- You need to add your tokens to Lumi. Tap “Wallets” then tap “+” and choose the necessary token. After these steps you will be able to exchange both coins and tokens.
- Check if your have enough ETH on your balance to pay the fee.
- Sometimes Changelly does not let you change certain coins or tokens due to their low trading volumes.
Before submitting a support request please carefully read these existing answers on frequently asked questions.
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