Why can I not exchange tokens?

Lumi allows you to exchange any token supported both by Lumi and Changelly. There are several reasons why you cannot exchange tokens.

  1. You need to add your tokens to Lumi. Tap “Wallets” then tap “+” and choose the necessary token. After these steps you will be able to exchange both coins and tokens.
  2. Check if your have enough ETH on your balance to pay the fee.
  3. Sometimes Changelly does not let you change certain coins or tokens due to their low trading volumes.

Before submitting a support request please carefully read these existing answers on frequently asked questions.

Drop us a line at hello@lumiwallet.com